Case Study & Testimonials

Case Study

In January of 2000, on a Friday night about 11:00 p.m., Clean-Tech Restoration. received a distress call from a local contractor who was at a fire at the Best Western Hotel in Peterborough. One whole wing of the hotel, approximately 18 rooms, had suffered smoke damage, with the laundry room located in the contaminated wing. Their stock of linen, blankets, towels, comforters and pillows were all contaminated.

 

The hotel's laundry facilities would not be able to start cleaning again until Thursday or Friday. With the hotel at full capacity for a hockey tournament starting on Thursday evening, they would need all of their linens cleaned for the entire hotel in addition to the 18 rooms affected by the fire. Everything would have to be packed up and shipped out to be cleaned and returned to the original rooms by Wednesday morning.

 

Clean-Tech started by calling in our staff and set up three 8-hour shifts to do laundry, running 24 hours a day for approximately three days. We identified priority linens, the hotel linens and towels required for their daily changes, and delivered those back to the hotel twice during each shift. On Saturday we began packing out each room of the 18 affected by the fire, labeling all of the drapery panels, comforters, sheets, shower curtains, etc., to be cleaned and returned to the same room. We deodorized all drapery, comforters, blankets etc. in our ozone chamber and proceeded to clean.

 

Clean-Tech kept in contact with the insured and the contractor to synchronize the times that the rooms affected by the fire would be ready for us to return and re-hang the drapery and remake the beds. By Thursday morning, all of the 18 rooms were ready for hotel guests coming that evening for the tournament without the knowledge that their room had been damaged by fire just 5 days earlier.

 

Testimonials

'First General Services Durham Ltd. would like to express there sincere thanks to the entire staff at Clean-Tech Restorations for all of their highly professional, ethical and courteous hard work over the last seven years.

In the restoration industry, time is of the essence when an emergency call comes in.  Whenever we needed to utilize your services your speed of arriving to the site in conjunction with your staffs knowledge was second to none.  Furthermore your company has always had a positive, polite and co-operative attitude with all of the First General Staff, insurance adjusters and especially the insured who is in the midst of a upsetting and negative situation.  We have never had one complaint from and insured in  seven years,  but instead we have received many  compliments about the way your company expressed genuine empathy towards them, the extreme care in the way that there personal belongings were handled, packed, inventoried and returned back to their home.  

Clean-Tech keeps the lines of communication going between the insured and contractor during the process of every claim.  Your company consistently puts out a great product and we would highly recommend your services to anyone looking for a restoration cleaning company that is simply a cut above the rest.  

Thank you for your continued efforts by helping us to become more successful as we also grow.
We look forward to working with you in the years to ahead,'

Sincerely,

Dean Evans
Project Manager
First General Services

 

'I would just like to thank you for attending to all the dry cleaning you did for us after a flood. Everything looks great and smells much better. We thank you for your service'.

Sincerely,
Chuck and Evelyn Collins

"Servicemaster of Kingston have been using Clean-Tech Restoration for the past two years. We find there service to be extremely reliable and professional. In the fast pace world of disaster restoration it is extremely important for our subtrades be reliable and have the ability to keep us well informed. Mike, Todd and all the staff at Clean-Tech Restoration provide a level of quality and service that we require and expect. We look forward to working with Clean-Tech in the future".

Sincerely,

Noel Herron
ServiceMaster of Kingston
Cleaning/Mitigation Co-ordinator

"Con-Tech Disaster Kleenup® has been servicing the insurance restoration industry since 1990.  During this time the relationships we have developed with our various partners have been instrumental in our growth and success.  Clean-Tech Restorations has provided us with specialized textile restoration and dry cleaning services for fire and water damaged materials.  Their professional, courteous and timely service has always left a positive impression with our customers and Con-Tech’s Project Managers". 

Chris Ilott
Project Manager
Con-Tech Disaster Kleenup®

'We've been doing business with Clean-Tech Restoration for about 8 years. They're very well-organized. The broad range of services they provide are vital to recover from fires and flooding. I highly recommend Kent Cleaners'.

Andrew Martin
Superior Cleaners
Peterborough, Ontario

 

"ServiceMaster of Durham would like to take this opportunity to thank Clean-Tech Restorations for your hard work, timely manner, patience and cooperation with us on the many jobs you have assisted us with.

We have found your staff to be very helpful, friendly, polite and professional towards ourselves and to our customers. 

The speed and efficiency in arriving on site coupled with the fact that your staff is knowledgeable in their duties helps us to assure our customers that their belongings will be well taken care of.

We acknowledge all the extras that Clean-Tech performs as part of their regular service, as well.  From meeting our crews on site - to maintaining inventory lists, your professional restoration ethics are second to none!

We would be, and have been, happy and pleased to recommend your company to those who are looking for a quality textile restoration cleaning company".

Sincerely,

Paul Horning
President
ServiceMaster of Durham
Disaster Restoration Services

 

'Our family-run business has enjoyed a great relationship with Clean-Tech Restoration for over 15 years. Their results are very consistent. I recommend them to anyone and everyone'.

Jason Prescott
General Maintenance Contractors Ltd.
Belleville, Ontario

 

'I've worked with Clean-Tech Restoration for approximately six months now. They are very reliable and dependable and provide prompt response and service in emergency situations'.

Gerry Henley
General Maintenance Contractors
Kingston, Ontario

 

'We receive great service from Clean-Tech Restoration. They're very consistent and any recalls are handled very quickly. We've dealt with Kent Cleaners for over 10 years'.

Bob Prescott
General Maintenance Contractors Ltd.
Kingston, Ontario

 

'We have used Clean-Tech Restoration for the past two years for smoke and odour cleaning of dry cleaning and laundry from our insureds' claims. Their service has been second to none. Many compliments come back to us re their customer service. When a disaster happens, we turn to Clean-Tech Restoration for the dry cleaning work. In Peterborough with the flood in 2002, for instance, we dealt with approximately seventy claims. Not all required dry cleaning, but most did. Through all those claims and all that dry cleaning, we received not one complaint'.

Randy Chatterton
Winmar Belleville
Belleville, Ontario